-Easy Caribe is a company registered in Medellin (Colombia) with registration number 70020754- 1. From now on, the term "we" will refer to Your Cuba while "you" will refer to the customer, understood as all the persons indicated in the booking, including those added or replaced on subsequent dates. -Please read these conditions carefully. By selecting "I have read, understood and accept the booking conditions" you agree to abide by these conditions and confirm that you have the authority to accept these terms on behalf of all persons included in the group. - These terms and conditions contain in their entirety the agreement between Easy Caribe and the customer and replace any previous understanding or agreement (both oral and written) on the subject and cannot be corrected or modified unless expressly agreed in writing with Your Cuba. -These terms and conditions contain certain exclusions and limitations of liability. If any part of the conditions proves invalid or unenforceable, the rest of the conditions will remain valid. The invalid or unenforceable condition will be replaced by a valid and applicable alternative expression that has the same meaning. -The car rental companies are independent companies and not agents or employees of Easy Caribe. Easy Caribe is not responsible for the acts, errors, omissions, warranties, infractions or negligence of any of these suppliers, as well as for personal or property damage, death or other damages and costs arising from the above. Your Cuba is not responsible and will not return money in case of delay, cancellation, overbooking, strikes, force majeure or other causes beyond its direct control and will not be liable for any additional expenses, omissions, delays, changes to the itinerary or other acts of the government or other authority.
When making a booking with Easy Caribe, you are bound by these booking conditions. A binding contract will take place between you and us when we send you the payment confirmation and voucher regardless of whether you receive it or not. Easy Caribe does not accept bookings made by persons under the age of 18. -We act as an intermediary agency for third party suppliers, this means that the product contract is between you and the supplier. However, we take responsibility for you in the event that we have been negligent, misrepresented important information or have violated other relevant laws. -Easy Caribe provides online booking services based on a response period of 2 working days from when the services have been requested and have the status of "pending". Within this period, we will do everything in our power to confirm the requested services and, if unavailable, propose a similar alternative option available. Easy Caribe will have no obligation to provide you with a service at the price offered until your booking is confirmed and we have not received your payment. -When you receive the confirmation notice and voucher, it is your responsibility to check that all information contained therein is correct. You must print the voucher and bring it with you to be presented to the representatives of each requested service. In any case, if you have any problems, please contact us as soon as possible.
-While it is not our intention to make any changes to your booking, agreements with our suppliers are sometimes made well in advance and therefore we cannot be in control of any changes made by third parties. -In the event of minor changes we will do everything possible to notify you, however we will not be obliged to do so or to compensate you. - In case of major changes such as changing the category of the car with lower categories, we will do our best to notify you before your arrival. In these cases you have the possibility to:
-If you cancel a reservation within 30 days of the scheduled pickup date, we will refund the total amount of the reservation less a charge of 10% of the total payment. -If you cancel a reservation 29 to 21 days prior to the scheduled pickup date, we will refund the total amount of the reservation less a charge of 30% of the total payment. -If you cancel a reservation 20 to 10 days before the scheduled pickup date, we will refund the total amount of the reservation less a charge of 50% of the total payment -If you cancel a reservation 9 to 5 days before the scheduled pickup date, we will refund the total - amount of the reservation less a charge of 75% of the total payment -If you cancel a reservation 5 to 0 days before the scheduled pickup date, we will refund the total amount of the reservation less a charge of 100% of the total payment -Requests for cancellation or modification once the booking has been paid for must be made in writing by email. -If the customer does not show up on the day of the booking (NO SHOW), this booking will be considered automatically canceled and we will not accept any refund request. -IMPORTANT NOTICE: The time zone that will be used in cancellations will be the one existing in the place where the services are provided: GMT -5. - After starting the service. If, after starting the service, you decide not to use part of the contracted rental days, we will not accept any refund requests. -Easy Caribe will not refund money to any credit card other than the one used by you in the booking process. If the refund process is made by bank transfer, we will deduct any additional bank charges from the total amount to be refunded.
Nothing in these conditions excludes or limits in any way our liability in the event of death or personal injury caused by our negligence, in the event of fraud or fraudulent misrepresentation or in any matter where it would be unlawful or unlawful for us to exclude, limit or attempt to exclude or limit our liability. It also does not affect your statutory rights as a consumer. Our liability, based on contract, tort (including negligence) or in connection with this contract for any event or series of events will be limited to 100% of the amount paid for the booking. Under no circumstances do you have the right to make a complaint after 30 days have passed since the end of your booking. In no event (including negligence) will we be liable for:
Description. You must accept the reasonable differences that may exist between the photographs and text used and the vehicles currently used Photographs are intended to illustrate cars only and current products may have colors, year of manufacture, etc. Several. We will do everything possible to ensure that the vehicle description is correct, but we will not be responsible for any errors or differences that may exist.